Turo

Product Design UX Research

Design for a peer-to-peer car sharing app that improved guest trip experiences around the world.

Role

As Lead Product Designer, I led the end-to-end redesign of the airport car pickup experience, from research to final polish. I also designed an AI agent interface to resolve guest inquiries, reducing support costs.

Challenge

Turo hosts traditionally managed the entire guest journey, leading to inconsistent experiences and high workload. This unpredictability caused both guests and hosts to rely heavily on support, driving up operational costs.

Goals

User: Provide a seamless, predictable pickup experience and instant AI-driven support.

Business: Reduce support volume and handle time while increasing 5-star airport trip ratings.

Timeline

1 Year, August 2024 - Present

"Dan's ability to take ownership, deliver results, and tackle challenges exemplifies his driven nature. Simultaneously, his collaborative approach, clear communication, and honest self-reflection show how he remains grounded while pursuing ambitious goals...he can both push for excellence and bring people along through thoughtful collaboration."

Design Director

🛠 Building in progress

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